Upgrade scheduled for 10 AM – 6 PM (PT), Impact FortiGate Cloud Global, EU, and US. Brief service interruptions may occur during this time. Posted on
Aug 28, 2025 - 20:24 UTC
Resolved -
This incident has been resolved.
Aug 30, 06:43 UTC
Update -
We are continuing to investigate this issue.
Aug 30, 01:50 UTC
Update -
We are continuing to investigate this issue.
Aug 30, 01:49 UTC
Investigating -
We are currently experiencing platform issue that is affecting FortiGate Cloud service.
Our team is actively investigating the issue, and we sincerely apologize for any inconvenience caused. We will provide updates as we work toward a resolution.
Aug 30, 01:41 UTC
Completed -
The scheduled maintenance has been completed.
Aug 30, 02:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 29, 14:00 UTC
Scheduled -
Key highlights:
SDWan Overlay topology page enhancements -Added site search feature on topology graph -Added hub and spoke configuration template upgrade suggestion on the topology page Support large accounts -Performance enhancements for accounts with over 20K devices
Upgrade Time: Aug 29th 7AM to 6 PM Pacific Time Service Impact: Impact FortiGate Cloud Global, EU, and US
Brief service interruptions may occur during the rollout between Aug 27th and Sep 3td. We aim to keep any disruption minimal, and thank you for your understanding.
Thank you for using FortiGate Cloud. We remain committed to delivering continued improvements and value to your experience.
Aug 28, 20:20 UTC
Resolved -
This incident has been resolved.
Aug 29, 08:04 UTC
Investigating -
A potential issue has been detected by the system. We are currently investigating the situation and will provide further updates if a customer-impacting service issue is confirmed.
Aug 29, 03:32 UTC
Resolved -
This incident has been resolved.
Aug 29, 08:04 UTC
Investigating -
Partial outage on FortiGate Cloud (US domain)
We are currently experiencing platform issue that is affecting some FortiGate Cloud service.
Our team is actively investigating the issue, and we sincerely apologize for any inconvenience caused. We will provide updates as we work toward a resolution.
Aug 29, 04:19 UTC
Resolved -
The FortiGate Cloud team received a ticket at 08:21 AM Pacific Time reporting that some customers were unable to log in to the service. The issue was resolved by 09:25 AM. The incident was caused by a technical issue that affected a small portion of customers.
Aug 28, 15:30 UTC